Upon entering Richland Manor, the hallways and family rooms are filled with laughter, friendly conversation, music, and the voices of residents and their loved ones.
Whether the campus is hosting a monthly Family Night celebration, a community event, playing a game, or simply welcoming residents to their next meal in the main dining room, you can feel the caring and compassionate attitudes of the staff and residents all around.
One might wonder what makes Richland Manor different from other senior care alternatives. The staff believes that the answer is quite simple – you can sense the difference the moment you walk through the doors!
“Our commitment and dedication to providing exceptional customer service that exceeds our customers’ expectations are the cornerstones of our campus culture. Our great services are delivered by a compassionate and professional team of caregivers, resulting in a senior living experience that allows our residents to live truly meaningful lives,” said Jackie Short, Executive Director at Richland Manor.
“Beyond our commitment to providing exceptional customer service, we also embrace a servant leadership culture at Richland Manor, where serving our customers, including our employees, and leading by example are a primary focus.”
Recently, residents at Richland Manor proved that they also embraced the servant leadership culture when one resident, Melinda, discovered it was another resident, Loretta’s, birthday.
Believing that everyone should have a special celebration on their birthday, Melinda contacted a local pizzeria and had pizza delivered for the two of them to share.
“It’s such a pleasure to see our residents engaging in meaningful and social interactions with one another. The staff and residents here are truly like family,” said Short.
"I care so much about Lorretta, she is one of my many friends here and I knew she would love to have some pizza for supper", says Melinda
Lorretta said, " Melinda completely surprised me with a pizza besides all the staff does out here for my birthday this was just the thing to make my birthday very special."
Richland Manor is a Trilogy Health Services community. Trilogy communities offer a full range of personalized senior living services, from independent and assisted living, to skilled nursing and rehabilitative services nearly 70 senior living communities across Indiana, Ohio, Kentucky, Michigan and Illinois.
Trilogy’s senior living services are delivered by staff specially trained to honor and enhance the lives of our residents through compassion and commitment to exceeding customer expectations. To learn more about Richland Manor, please visit www.richlandmanorhc.com or call (419) 643-3161. To learn more about Trilogy Health Services, please visit our web site at www.trilogyhs.com.
